Payments & Shipping Policy
The payments on sakkshamsilver can be made using one of the following options
Paytm/ Direct bank transfers/ Card Payment / UPI / COD / PayPal. Please note that COD will available on sharing the address details.If our shipping partner is servicing in the location. Paypal will be 4% extra over and above the total order amount. Kindly mention your contact number as comment in the account transfers for us to trace the payment and confirm your order.
Thank you for visiting and shopping at sakkshamsilver. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days except for the customised orders or pre-orders or as communicated during the order placement. Orders may not be shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer free shipping Pan India. In most cases delivery to over 95% pincodes occur within 6-7 business days, but this may get delayed due to unforeseen circumstances. In such cases, we will try to resolve the issue as soon as possible and in case we are not able to deliver this within 45 days, we will issue a refund for your order.
Cash on Delivery will be available for most of the pincodes at an additional charge of ₹ 80/- per shipment to a max order amount of ₹ 9,999. For orders above this amount, pre-payment is mandatory. However, there will be no COD for customised orders.
* Next day delivery (NDD)- We offer Next Day Delivery for metro cities PAN India. Extra ₹ 250/- will be charged for the same and order has to be placed before 3 pm on the previous day. Please note, delivery may not happen on Sundays and Public Holidays.
We have tie-up with all leading logistics partners viz Delhivery, DTDC, Fedex, Bluedart, Aramex. The carrier is chosen basis the availability, pricing and serviceability in the required pincode. For remote locations not covered by private couriers or locations with certain restrictions, we use Indian Postal Services (for domestic shipments).
For International shipments, the shipping will be chargeable and rates vary depending on the country (generally ₹ 3000). The respective rates will be communicated while placing order for the same. Please contact support before placing orders to be delivered on international addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
All domestic orders are tax paid and no additional tax is to be paid by the customer. However, for International orders, sakkshamsilver is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).
Please refer to the return policy for same.
Return & Exchange Policy
Exchange, Return and Refund Policy
Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.
We are committed making your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.
We offer seamless exchanges in case your product has a manufacturing defect. For raising a exchane request you may call/ Whatsapp us on provided contact details.
The units have been photographed under lights and the actual product may differ slightly when seen under normal lights, though we maintain the originality in the photographs to the utmost extent.
We generally deliver all our products within 6-8 business days of placing the order. The dispatch time goes higher in cases where the customization is required by the customer or the product is to be made on order. Such cases will be intimated to the customer in advance.
If unfortunately, you have to cancel an order, please do so within 6 hours of placing the order by contacting us at shop email@example.com. We appreciate it you inform us as soon as possible in case you do not want an order so that we do not dispatch the order and save on the courier cost and the effort.
If you cancel your order before your product has been dispatched, we will credit the full amount (in case of pre-paid order) in the original mode of payment.
If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges( in case of pre-paid order) for both Forward and RTO. Also, the charges will be refunded in the original payment mode once we have received the product.
The customer agrees not to dispute the decision made by sakkshamsilver and accept sakkshamsilver’s decision regarding the cancellation.
Note : In case you have received the a damaged product or wrong product, please intimate to sakkshamsilver within 3 days of receiving the order.
Please email us on provided email in website or contact on the provided number
PLEASE DO NOT FORGET TO MENTION YOUR ORDER ID.
1) Return not accepted if the customer is not satisfied as we commit to deliver what we have displayed and for the prices, we have charged is the best possible.
Taxes and duties are included in the price of the product listed on the Website, for deliveries in India.
For deliveries outside India, customs duties and local taxes, if applicable, have to be paid by customers to our shipping partner at the time of shipment delivery. The number of duties and taxes depend on the policies of your destination country.